The success of LandAmerica continues to be fueled by our commitment to our Guiding Principles which include:
PERSONAL VALUES
- Integrity - The personal integrity of each employee and agent representing us speaks to the integrity of our entire organization.
- Respect for the Individual - We respect the dignity of each individual, whether a fellow employee, customer, agent, shareholder, or member of the general public.
DRIVE FOR EXCELLENCE
- Customer Satisfaction - Customers are the fundamental driving force behind what we do.
- Continuous Improvement - There is no permanent best practice. There are always better practices. Excellence demands that we continue to find them.
- Pursuit of Ideas - We want ideas at all levels. Brainstorming fuels organizational energy, and high organizational energy leads to significant competitive advantages, faster delivery times, improved scope of service, lower costs, and the ability to continuously transform.
MANAGEMENT PRACTICES
- Clear Goals and Objectives - We set goals, with a disciplined schedule. We measure results, track progress, and award achievements throughout the company. Attached to the responsibility for goal-driven results are clear and adequate authority levels, the corresponding autonomy, and appropriate measures of accountability.
- Frequent and Open Communication - We communicate on a regular basis. We want employees to understand company, business unit, and individual expectations and to receive timely, straightforward feedback on their performance. Feedback is a two-way street. We encourage input from every employee.
- Employee Development - LandAmerica is, above all else, its people. Excellence demands the ongoing training and development of each employee.
- Teamwork - Our responsibility is to satisfy competing demands with seamless integration of our efforts. Excellence requires cooperation!
- Responsible Corporate Citizenship - We seek to improve the quality of life in the communities where we live and work. We want our managers to be community-minded and we encourage our employees to be involved in their communities.
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